Terms of service

Terms and Conditions

Please carefully read these Terms and Conditions before placing an order on www.dulse1000.com.

By using this website, you agree to the following Terms and Conditions. If you have any questions, comments, or concerns, feel free to contact me at info@dulse1000.com.

 

3. Prices

• All prices are displayed in Euros (EUR) but may be converted automatically to your local currency. All prices include applicable European VAT (for orders within the EU).

• Prices do not include delivery charges. Delivery costs will be calculated at checkout based on your destination.

• I reserve the right to correct pricing errors. If an incorrect price is identified after an order is placed, you will be notified and given the option to proceed at the correct price or cancel the order.

4. Delivery Time and Costs

• Orders are dispatched Monday to Friday (regular business days) from Madrid, Spain.

• Delivery times and costs are calculated based on the shipping destination and will be displayed during checkout.

• Please note that import duties or taxes may apply for orders outside the EU, and these are the customer’s responsibility.

• Tracking information will be sent via email once your order has been dispatched.

• Delivery times may be affected during sales periods or public holidays.

 

5. Tracking Your Order

• Orders are shipped using UPS or Correos (Spanish National Post), depending on the destination.

• If shipped with UPS, you can track your order at www.ups.com.

• For orders shipped with Correos, once the shipment reaches your country, it is recommended to track the package using your local national postal service for the most accurate updates.

 

6. Availability

• Product availability is updated based on stock levels.

• In rare cases, errors or system discrepancies may lead to stock shortages. If an item becomes unavailable after your order is placed, you will be notified via email, and a full refund will be issued.

 

7. Payment

• Payment is required at the time of purchase. Accepted methods include:

  • Credit/debit cards (Visa, Mastercard, Visa Electron, etc.)

  • PayPal

• Upon payment, a receipt will be sent to your email address.

• Customers must report any fraudulent or incorrect charges as soon as possible by contacting info@dulse1000.com.

 

8. Security

DULSE1000.com uses Shopify Payments with SSL encryption to ensure secure transactions. This technology protects your personal and payment information by:

• Ensuring data is securely transmitted between you and DULSE1000.

• Preventing unauthorized access or data manipulation by third parties.

 

9. Intellectual and Industrial Property

• All content on this website, including but not limited to text, logos, designs, trademarks, and images, is protected by Spanish and international intellectual property laws.

• Copying, reproducing, or distributing any part of this website without written consent is strictly prohibited.

 

10. Privacy Policy

DULSE1000 complies with Spanish data protection laws and the EU General Data Protection Regulation (GDPR). User data is collected solely for order processing and communication purposes.

Users have the right to access, rectify, or delete their data. To exercise these rights, contact info@dulse1000.com.

 

11. Returns and Refunds

Returns are only accepted for items that are defective upon arrival. In that event, please consult Return Policy page. Please contact info@dulse1000.com for any clarification.

 

12. Modification of Terms

I reserve the right to modify these Terms and Conditions at any time. Significant changes will be communicated via email or through the website. Customers are encouraged to review these terms periodically.

 

13. Applicable Law and Jurisdiction

These terms are governed by Spanish law.

Any disputes will be resolved in the courts of Madrid, unless otherwise required by law.

 

Thank you,
DULSE1000